Privacy Policy

INTRODUCTION

Welcome to Kross Knits (“we,” “our,” or “us”). We operate the website located at https://krossknits.com/ (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

INFORMATION WE COLLECT

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

2.1 Personal Data

Personally identifiable information that you voluntarily provide to us when you: register on the Service, express an interest in obtaining information about us or our products and services, or otherwise contact us.

The personal information we collect may include:

Name, email address, and phone number

Account credentials and profile information

2.2 Usage Data

We may automatically collect certain information when you visit, use, or navigate the Service. This information may include:

IP address, browser type, and browser version

Pages visited, time and date of visit, time spent on pages

Location data (GPS coordinates, IP-based location)

Information collected through cookies and similar tracking technologies

2.3 User-Generated Content

We may collect content that you create, upload, or post when using the Service, including comments, messages, posts, reviews, and other forms of user-generated content.

USE OF YOUR INFORMATION

We may use the information we collect about you for various purposes, including to:

Provide, operate, and maintain our Service

Improve, personalize, and expand our Service

Understand and analyze how you use our Service

Develop new products, services, features, and functionality

Communicate with you for customer service, updates, and marketing purposes

Process your transactions

Send you emails and notifications

Find and prevent fraud

Comply with legal obligations

THIRD-PARTY SERVICE PROVIDERS

We may share your information with third-party service providers that perform services on our behalf, including:

Google Analytics: For website analytics and tracking user behavior

Google Ads / AdSense: For advertising purposes

Facebook Pixel / Meta Pixel: For advertising and analytics

These third-party service providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Tracking technologies used may include beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

YOUR RIGHTS UNDER GDPR (EUROPEAN USERS)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR):

Right to Access: You have the right to request copies of your personal data.

Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.

Right to Erasure: You have the right to request deletion of your personal data under certain conditions.

Right to Restrict Processing: You have the right to request restriction of processing your personal data under certain conditions.

Right to Data Portability: You have the right to request transfer of your personal data to another organization or directly to you.

Right to Object: You have the right to object to our processing of your personal data under certain conditions.

To exercise any of these rights, please contact us at help@krossknits.com.

YOUR RIGHTS UNDER CCPA (CALIFORNIA RESIDENTS)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA):

Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you.

Right to Delete: You have the right to request deletion of personal information we have collected from you.

Right to Opt-Out: You have the right to opt-out of the sale of your personal information. (Note: We do not sell personal information.)

Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights.

To exercise any of these rights, please contact us at help@krossknits.com.

YOUR RIGHTS UNDER PIPEDA (CANADIAN RESIDENTS)

If you are a Canadian resident, you have certain rights under the Personal Information Protection and Electronic Documents Act (PIPEDA):

Right to Access: You have the right to access your personal information held by us.

Right to Correction: You have the right to challenge the accuracy and completeness of your personal information and have it amended as appropriate.

Right to Withdraw Consent: You have the right to withdraw consent to the collection, use, or disclosure of your personal information at any time.

To exercise any of these rights, please contact us at help@krossknits.com.

DATA SECURITY

We use administrative, technical, and physical security measures to protect your personal information. However, no security system is impenetrable, and we cannot guarantee the absolute security of our systems.

DATA RETENTION

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

CHILDREN’S PRIVACY

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at help@krossknits.com.

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.