Effective Date: December 15, 2025

Last Updated: December 15, 2025

Introduction

Thank you for shopping at Kross Knits. We appreciate your business and want to ensure you have a rewarding experience while exploring, evaluating, and purchasing our products and services.This Return and Refund Policy explains the conditions under which returns and refunds are accepted and processed.

Returns for Physical Products

You have 7 days from the date you received the item to request a return.

Return Conditions

To be eligible for a return, the following conditions must be met:

  • Items must be unused and in the same condition that you received them
  • Items must be in their original packaging
  • All tags and labels must be attached
  • Receipt or proof of purchase is required

Return Process

To initiate a return, please contact us at customerservices@krossknits.com with your order details and reason for return.

Once your return request is approved, we will provide you with return instructions and a return authorization number.

Return Shipping: You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable.

Refund/ Exchange Processing

Once we receive and inspect your returned item (if applicable), we will notify you regarding the approval of an exchange.

We offer exchange only for eligible items.

If the requested replacement item is not available in stock, the refund amount will be processed and a credit will be applied to your original method of payment within 7–10 business days after approval.

Non-Returnable Items

Certain items are exempt from being returned, including:

  • Perishable goods
  • Customized or personalized items
  • Items damaged by misuse
  • Items returned without original packaging (where required)

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at customerservices@krossknits.com.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card/ Debit card company, as it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us at customerservices@krossknits.com.

Additional Terms

Items are eligible for exchange only. Refunds are not offered by default. However, if the replacement item is out of stock or unavailable, the customer will be refunded the full amount after verification.

Contact Information

If you have any questions about our Return and Refund Policy, please contact us:

This return and refund policy was generated on December 15, 2025 and should be reviewed by a legal professional to ensure compliance with applicable laws in your jurisdiction.